FAQ
Frequently Asked Questions
Everything you need to know about our flowers, delivery, and custom orders.
Delivery & Orders
Yes, same-day delivery may be available depending on flower availability and order volume.
Please contact us to confirm availability before placing your order.
Yes, we offer free local delivery within our service area. Delivery outside the area may require an additional fee.
Yes. Orders may be canceled or modified at least 24 hours before the scheduled delivery or pickup time.
For events and weddings, special cancellation terms apply — please refer to our Terms & Conditions.
Flowers & Design
Absolutely! We specialize in custom floral designs.
You can leave your preferences in the order notes or contact us directly for a personalized arrangement.
Some flowers are seasonal and may not always be available.
If a specific flower is unavailable, we will offer a suitable alternative of equal or greater value while maintaining the overall style and color palette.
With proper care, our flowers typically last 5–7 days or longer.
We also provide a 4-day freshness guarantee when care instructions are followed.
Yes, care instructions are included with every order to help your flowers stay fresh and beautiful.
Events & Policies
Yes! We offer full floral services for weddings, private events, and corporate functions.
Please contact us in advance to discuss availability, pricing, and design details.
We recommend booking weddings and events at least 4–6 weeks in advance to ensure availability and proper planning.
Flowers are a perishable product and are non-returnable.
However, if there is an issue with quality, please contact us within 24 hours of delivery so we can assist you.
Contact
You can reach us by email at:
📧 m.gencha@outlook.com